Customer Problem
Prove the customer problem is real, frequent and worth solving.
A practical framework for building AI products that create real value. By Harinath Pudipeddi.
Explore the seven gates ↓
A technically impressive demo can still solve the wrong problem, lose money at scale or fail to earn customer trust. The 7 Gates makes those investment questions explicit before the build.
Prove the customer problem is real, frequent and worth solving.
Make AI earn its complexity; compare simpler alternatives.
Choose whether AI assists, recommends or decides — and how the user benefits.
Plan what happens when AI is wrong, how outputs are verified and who oversees it.
Check data availability, permissions, reliability and the fallback.
Examine willingness to pay, cost per interaction and the revenue loop.
Ask whether usage improves the product and creates an advantage worth renewing.
These are gates, rather than weights in an average. A strength in one area cannot compensate for a fundamental failure in another.
Work through the diagnostic questions and review your gate-by-gate results.
Begin the assessment →Connect the investment questions to workflows, readiness and a costed direction.
Explore the Sprint →The current site lists the book as forthcoming. For publication and availability enquiries, contact Studio NAVAKA.
Enquire about the book ↗